Support Center

The sync box supports up to 4K@60Hz video passthrough via HDMI 2.0. It is compatible with gaming consoles such as PlayStation 5, Xbox, and Nintendo Switch 2, as well as streaming devices.

Please try the following steps:
1.Make sure all HDMI cables are securely connected and use high-quality HDMI 2.0 cables.
2.Power off the sync box and connected devices, then restart them.
DeckTok offers a 1-year warranty—contact support via the app or info@decktok.com for troubleshooting.

The sync box analyzes the video signal from the HDMI input in real time and matches the colors displayed on the screen. The connected lights then adjust dynamically to reflect on-screen colors, creating a more immersive viewing experience for movies and games.