After submitting your order, you'll receive a confirmation email with your order number. Once your order has shipped, you'll receive an email with your tracking information.With your tracking number, you can track your order directly with the shipping company.If you don't see anything under My Orders, contact DeckTok Support so we can track down your order!

You can use quick payment: Shop Pay, Apple Pay, Google Pay and PayPal. You can also use Visa, Mastercard, American Express, Union Pay.

During the checkout process, first save your billing and shipping address, then click "SAVE". Add your voucher's code on the next page. Click "CONTINUE TO PAYMENT" on that page to continue checkout.

No. Only one voucher can be used per order.

Customers who use a referral code must meet the following conditions:

• Be a new customer
• Make a minimum purchase of $10
• Use a referral code still within its validity period
• Use a referral code that hasn't been redeemed yet 

Typically we ship orders within 1-5 business days.
Orders that are purchased with:
Standard Flat Rate Shipping will arrive between 5-7 business days after they leave our warehouse.
Expedited Shipping will arrive within 3 business days once they leave our warehouse.
Once the order ships you will receive a tracking email and can monitor the package status from there.
For orders shipping to Alaska or Hawaii, it may take 11-15 business days to receive your order. Alaska and Hawaii will not be offered the Expedited Shipping option.

The continental United States (excluding remote areas)

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

It may be a system delay. It is recommended to try again after 24 hours.If there is still no update, please contact customer service for assistance.

Please contact customer support atinfo@decktok.com.com.

Yes, returns must include all accessories and the original packaging. For more information, please see the Warranty page.

All gifts must be returned when returning goods, otherwise the gift fee may be deducted.

Set products must be returned as a whole set, and individual returns may be rejected.

Download the corresponding DeckTok.
After powering on, follow the prompts of the App to enter the network configuration mode (usually you need to long press the switch on the device or activate it through the reset button).
Select the Wi-Fi 2.4GHz network and enter the password to complete the connection.

Check if the router is normal and restart the device and router.

Make sure the phone and the lamp are on the same network.

Unplug the power plug for 5 seconds, plug it in again, and repeat the above steps 3 times. Reset the button switch of the lamp and re-connect the network (refer to the reset operation in the manual)

Common platforms: Amazon Alexa, Google Assistant, Smart life, etc.

Brands must comply with common data encryption standards (such as SSL/TLS)

Check the Wi-Fi signal strength. It is recommended to install the router close to the router.

If there are too many devices connected to the router, try restarting it or optimizing the network load.